The merger of India’s national carriers – Air India, Indian Airlines, Alliance Air and Air India Express – into Air India brought serious issues to the fore, the biggest being the management of change.
Making the implementation of a CMS more daunting were the multiple crew unions and the umpteen crew categories.
DGCA’s new FDTL deadline had also put the carrier at high risk of being listed non-compliant.
The incumbent application provider failed to deliver a system that addressed the new FDTL Rules.
Crew Data was scattered in silos and was difficult to collate.
There was lack of clarity on rules and guidelines across the multi-type operations of the merged entity.
ARMS® V2.5 Crew Management Sub-System (CMSS) – the first system to clear a DGCA Audit for New FDTL Rules – was offered on a hosted Software-as-a-Service (SaaS) Model, as a turnkey solution.
Being offered on a pay-per-use (OPEX) model, there was no upfront capitalization (CAPEX).
The proposition included: Project Management, Data Services, Training & Customization.
The project covered Flight Deck Crew and Cabin Crew for both wide-body and the narrow-body fleets.
ARMS® V2 was first deployed at Air India Express in a record time of three (03) months and the DGCA audit was cleared as per schedule.
The ARMS® team assisted AI to progressively collate, sanitize and encode all the crew data across the merged erstwhile entities.
The system was customized to address all the complexities of multiple unions rule sets and crew types.
Against the odds and user resistance, the Auto-Roster function was customized and operationalized within a year from initial deployment.
Air India Executive Management finally decided to terminate the incumbent application provider and migrate completely to ARMS® V2 CMSS