Cebu Pacific Air

Cebu Pacific Air

Implementing the agile way, through discovery and cultural assimilation

Air India
India Cebu Pacific Air
Philippines Air Baltic
Latvia Gulf Helicopters
Qatar PAL Express
Philippines Reliance Aviation
India

The Challenge

  • The ISD department that was set to implement a well known system was thrown into disarray due to the management’s decision to opt for ARMS® for the value it brought to the table.
  • Resistance and an air of non-cooperation
  • Being a first client in the Far East Asian region brought issues of cultural sensitivity and associated challenges.
  • A tight project schedule and high expectations.
  • Multiple iterations in defining customization requirements.

The Solution

  • ARMS® Operations Suite was deployed on a turnkey solution basis, deployed on CEB’s local servers on a one-time license. It comprised:
    • Commercial Planning Sub-System (CPSS)
    • Flight Operations Sub-System (FOSS)
    • Crew Management Sub-System (CMSS)
    • The System was were purchased by CEB
  • The solution included:
    • Project Management
    • Data Services
    • Training
    • Customization
    • Technical and Warranty Support

The Result

  • Successfull deployment despite a project over run of 50% primarily attributed to scope changes.
  • Breakdown of the initial resistance and complete change of attitude during and after project implementation.
  • Upgradation to ARMS® V2.5
  • High degree of process automation and operational efficiency.