Since we've been using ARMS® (CPSS), the system has evolved into a primary tool which has helped the scheduling team tremendously. ARMS® became the main tool for the team to plan, build and manage their respective schedules. No other system vendor, that I know of, will comply to almost every change request as does the ARMS® team. Your team is the greatest vendor support team I've worked with - second to none. The support team is outstanding.
Products
Support Services
Implementation & Delivery
Our project managers ensure collaboration between end-users and the product teams.
During an implementation, be it for a trial or a live deployment, our project managers ensure meaningful collaboration between end-users and the product team, keeping all stakeholders in sync with the progress of a project, with a tight control over project budget.
Product Training
Training delivered by subject matter experts, ensures adoption and user proficiency.
Comprises Subject Matter Experts (SMEs), Product Directors, and Senior Business Analysts, each having detailed knowledge of their individual domains and associated software products.
Technical & Warranty Support
Our Technical Support Services organization is built on ITSM principles spelt by ISO IEC 20000 standards.
Our support services under AMC or Technical Warranty or during the period of a POC or Trial, be it for resolving bugs or providing an upgrade or uploading a patch or conducting routine maintenance, are offered under; onsite/ deskside support, remote support via our dedicated, portals and through a 24×7 helpdesk.
Data Management & Digitalization
Integration; Prevents scatter consolidates the clutter unifies silos, puts information and data to good use
Sanitized and consistent Data is key to ERP/ IT Systems success. Garbage-in, garbage-out. Accurate data, consistent data, continuous data, Requisite data. In this service we help you collate, sanitize, encode, integrate with third party sources (do the plumbing) So as to ensure early operationalization of new system and ROI. Convert paper-to-digital. Records-to-data. Takes you paper-less.
