ARMS® has been in use at GoAir since 2006 and we have been actively using various applications of ARMS®. We have recently upgraded to ARMS® V2 and we particularly endorse their responsiveness to our demands for customizations and the ability to deliver them swiftly and affordably.

Sunil Madan

Vice President Operational Systems,

Technical & Warranty Support

The ARMS® Technical Support Services Organization is built on ITSM principles spelt by ISO IEC 20000 standards. Our support services under AMC or Technical Warranty or during the period of a POC or Trial, be it for resolving bugs or providing an upgrade or uploading a patch or conducting routine maintenance, are offered under the following categories:

  • Onsite/ Deskside support
  • Remote support via our dedicated Portals
  • Telephonic (Voice)/ Chat/ Email through 24×7 Helpdesks

Case Study

Read about how Laminaar’s tech support teams innovated and excelled during the peak of COVID19, on two specific projects…(more)

Types of Support Services

  • Onsite: Where applicable, ARMS® PM(s) are available onsite during business hours. Off work, PMs can be reached telephonically, to respond as per SLA limits, supported by the remote support teams in Bangalore & Mumbai, India
  • Via Portal: All ARMS® clients have 24×7 access to Laminaar Tech Support Portal where issues, bugs and complaints can be logged. In addition to that:
  • 24×7 Help Desk: All ARMS® clients can also avail one-step escalation to product experts for prompt resolution of problems. This expert will respond within 2 hours of logging the call
  • Remote: From Bengaluru, India, specialist help is available remotely during business hours. On off business days or hours, emergency contact numbers are available for obtaining specialist help
  • Management of Hosted Service: In our hosted service center, server infrastructure is monitored 24×7 and our engineers are positioned to reach the Data Centre to resolve hardware problems within 60 minutes on business days and two to three hours on off business days